Anna is a global business services expert, and a partner at PwC Australia. She has led projects across EMEA, APAC, and the US, focusing on strategy, business reinvention, and operational excellence. As PwC Head of Corporate Transformation, Anna aligns business strategies across corporate functions with cutting-edge digital solutions.
Her commitment to empowering leaders led to the founding of the Polish-Australian Business Forum in 2015 and the establishment of the ABSL ANZ chapter in 2023.

Emma is a distinguished leader in the Business Services and Global Business Services landscape. With a career defined by large-scale enterprise transformation, she has a proven track record of designing and maturing high-performing business services models that drive operational efficiency and strategic value. She brings deep expertise in multi-functional service delivery, digital automation, and finance transformation, and is committed to fostering collaboration and mentoring the next generation of leaders.

Gavin is a global transformation leader with a track record of building, scaling, and optimizing GBS and shared services operations. With experience in finance, HR, IT, legal, sales, procurement, logistics, and administration, he led transformation, offshoring, and restructuring initiatives across APAC, Europe, Middle East & Africa, and the Americas.
As Co-Founder & Managing Director of Peoplegig, he helps businesses in Australia, the US, UK, Canada, and Singapore design, build, and manage high-performance offshore teams in the Philippines.

Kathryn Patterson is a Chartered Accountant and business transformation leader with more than 20 years’ experience. She built her career across a broad range of finance disciplines, including accounting, accounts payable, FP&A and tax.

Drawing on that practical foundation, Kathryn has led significant transformations across systems, processes, people and operating models, including major ERP implementations, shared and business services transformation, outsourcing and large-scale organizational change.

Kerri-Anne is a CA-qualified executive with 25+ years’ experience in financial and commercial strategy and enterprise transformation across ASX-listed organizations spanning infrastructure, engineering, utilities, renewables, mining, and integrated services. She combines CFO-level financial discipline with COO-level operational leadership, leading enterprise-wide programs across finance, ERP, procurement, HR, and technology. Recent roles include General Manager Commercial at Evolution Mining and Executive Leadership Team member at Downer Group.

Lisa is a senior finance and business services executive with expertise in transformation, operational excellence, and people-centered leadership across Australia and New Zealand. As Head of Shared Services at Boral Limited, she leads multi-functional teams in finance operations, payroll, credit management, and customer onboarding.
In 2025, Lisa received the NSW Women in Leadership Award for her outstanding contribution to leadership, professional excellence, and advancing inclusive workplaces.

Neil has been involved in the Shared Services and BPO industry for over 30 years, having been part of the design, development, and management of various centers, including Australia Post, BHP, Air New Zealand, Transport NSW, Star Entertainment, Brisbane City Council, Capgemini, Woolworths Group, and now with Sims Limited as the Global Head of Shared Services. Neil is a graduate member of the Australian and New Zealand Institute of Company Directors. He was also the chair of the Australasian Shared Services Association for 12 years.